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Refund and Returns Policy

Refund & Returns Policy

Our refund and returns policy lasts 14 days from the date of delivery. If 14 days have passed since your item was delivered, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

We do not accept returns for:

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

  • Items damaged or missing parts due to reasons not caused by our error

  • Items returned more than 14 days after delivery

Please do not send your purchase back to the manufacturer or USPS unless instructed.

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a reasonable number of business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank — processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at:

officialalexanderdevonne@gmail.com

Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product:

Shipping Returns

To return your product, mail it to the return address provided on your package.

  • You are responsible for paying your own return shipping costs.

  • Shipping costs are non-refundable.

  • If a refund is issued, return shipping costs may be deducted from your refund.

Depending on your location, delivery times for exchanged products may vary.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, contact us at:

officialalexanderdevonne@gmail.com